Key Responsibilities
– Provide the daily support of card input to all branches.
– Produce daily card embossing, PIN mailer printing and delivery.
– Re-issue card lost and stolen including PIN mailer printing.
– Provide after-hours support to Card Service; blocking lost and stolen debit/credit cards
– Provide support to customers related to ATM issues such as card capture and collection, incorrect PIN and so on.
– Support E-channel Banking Manager to execute the ATM delivery plan & deployment on timely manner.
– Monitor the performance of ATM to ensure service up to 24/7 including hardware, up time, and capacity
– Actively & timely monitoring ATM risk detection and identification to minimize down-time, service interruption
and prevention.
– Notify Head of ATM Unit/E-channel Manager suspicious and fraudulent transactions immediately.
– Provide periodic ATM maintenance and support to all branches include daily cash transaction, audit trail, and
reconciliation.
– Produce daily, weekly and monthly transaction report and other as required.
– Perform other tasks assigned by management.
Key competencies required for this role
– Planning and organizing
– Excellent Communication and Listing Skills
– Problem identification and analysis
– Judgment and problem-solving
– Flexibility & Adaptability
– Teamwork
– Stress tolerance
– Strong leadership skills.
– Bachelor Degree
– Broad understanding how bank operates
– Strong negotiation Skill
Experience Profile
– Minimum Bachelor in Computer Science or related fields.
– Excellence in English communication (both verbal and writing)
– Experience with banking sector is preferred.
– Computer literacy in particular Customer database, ATM Switch systems, ATM System
– Quick comprehension, hardworking, and responsibility
– Measurement and control reliability
– Good integrity, positive attitude, helpful, high commitment, competence and motivation
– Able to work in Flexible time environment (night time and holiday)
