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Code of Banking Practice

In line with efforts to contribute towards a banking system that is robust, inclusive, customer-oriented, and trust-based, this Code of Banking Practice (“Code”) sets out the standards of good banking practice that individual customers, business customers, and guarantors (collectively known as “Customers”), can expect when dealing with Financial Institutions. The Code is intended to apply to Banks, Specialized Banks, and Micro-Finance Institutions (collectively known as “Financial Institutions”), who as signatories agree to be bound by its provisions.

This Code aims to:

  • Promote good banking practices by setting standards for us to follow;
  • Increase transparency so that Customers can have a better understanding of what they can reasonably expect of the services provided by Financial Institutions;(c) build a fair and professional relationship between Customers and Financial Institutions, based around principles of equity and equality;
  • Foster confidence in the banking system; and
  • Encourage a corporate culture of fair dealing.
 For more detail please click here to download Code of Banking Practice
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